SCSGroup Inc.
Documented Results

Problems We've Solved. Properties We've Transformed.

Every case study below is a real engagement — real challenge, real solution, real outcome. If you're dealing with a similar situation, we've likely solved it before.

Commercial Office BuildingFacility Cleaning Program

Turning Around a Class B Office Building That Tenants Were Ready to Leave

MetroWest, MAMulti-tenant Class B Commercial Office Building
Before: Worn corridors, inconsistent cleaning, tenant complaints
Before

Before: Worn corridors, inconsistent cleaning, tenant complaints

After: Restored finish, consistent standards, zero complaints
After

After: Restored finish, consistent standards, zero complaints

The Challenge

The property manager was fielding weekly complaints. Common areas were inconsistently cleaned, restrooms were missed on rotation, and the floor finish had deteriorated to the point where the building looked older than it was. Three tenants had flagged the building condition in lease renewal conversations.

  • No dedicated crew — rotating vendors with no site knowledge
  • Zero supervisory oversight or quality inspections
  • Floor finish worn through in high-traffic corridors
  • Tenant complaints escalating toward lease non-renewal

The SCSGroup Solution

SCSGroup assigned a dedicated crew to the property with a fixed schedule and a site supervisor responsible for daily quality checks. We rebuilt the cleaning program from the ground up — standardizing procedures for every area, introducing a quarterly floor care cycle, and establishing a glass and common area detailing program that ran on a separate schedule from routine cleaning.

  • Dedicated crew with assigned supervisor — same team every visit
  • Standardized cleaning procedures for all common areas and suites
  • Quarterly strip-and-wax floor restoration program
  • Separate glass and lobby detailing schedule
  • Weekly supervisor sign-off and property manager reporting

Results

0Tenant complaints after 60 days
100%Lease renewals that cycle
4×Floor finish lifespan extended
Tenant complaints dropped to zero within 60 days
All three at-risk tenants renewed their leases
Building appearance elevated to Class A standards
Property manager eliminated vendor management overhead

Scope of Services

Daily commercial cleaning programQuarterly floor stripping and refinishingGlass and lobby detailingRestroom sanitation programSupervisor-led quality inspectionsProperty manager reporting

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Post-Construction CleanupTenant Fit-Out Turnover

Delivering a Tenant-Ready Space in 72 Hours After Construction Completion

Commercial Office BuildoutMulti-phase commercial tenant improvement (office buildout)
Before: Dust, debris, adhesive residue, paint overspray on glass
Before

Before: Dust, debris, adhesive residue, paint overspray on glass

After: Occupancy-ready — clean, detailed, and handed off on time
After

After: Occupancy-ready — clean, detailed, and handed off on time

The Challenge

The general contractor finished ahead of schedule — which meant the tenant's move-in date moved up by four days. The space had heavy drywall dust on every surface, adhesive residue on the floors, construction debris throughout, and glass contaminated with paint overspray. The GC needed a cleanup crew mobilized within 24 hours.

  • Accelerated timeline — 72-hour window to occupancy-ready
  • Heavy drywall dust coating all surfaces, fixtures, and HVAC vents
  • Adhesive and paint residue on floors and glass throughout
  • Construction debris requiring coordinated removal

The SCSGroup Solution

SCSGroup mobilized a post-construction crew within 24 hours of the call. We ran rough cleaning and final cleaning as sequential phases — rough to clear debris and bulk dust, final to bring every surface to occupancy standard. Our glass team handled the paint overspray on windows and interior glass separately to avoid cross-contamination. We coordinated directly with the GC's site super to stay out of each other's way during final punch-list work.

  • Crew mobilized within 24 hours of initial call
  • Two-phase approach: rough clean followed by final detail clean
  • Dedicated glass team for paint overspray removal
  • Floor cleaning and surface prep for immediate occupancy
  • Direct coordination with GC site superintendent

Results

72hrsFrom call to occupancy-ready
0Rework items on final walkthrough
4 daysEarly — ahead of original schedule
Space delivered occupancy-ready within 72 hours
Zero rework items flagged on final walkthrough
Tenant moved in four days ahead of original schedule
GC retained SCSGroup for two subsequent projects

Scope of Services

Rough construction cleaningFinal detail cleaningPaint overspray removal from glassFloor cleaning and surface preparationFixture and millwork detailingDebris coordination with GC

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Multi-Site PortfolioFloor Care & Restoration

Standardizing Floor Conditions Across 11 Properties Under One Management Group

Multi-Site Commercial PortfolioMulti-site commercial property portfolio (11 buildings, one management group)
Before: Worn, scuffed finish — inconsistent across 11 buildings
Before

Before: Worn, scuffed finish — inconsistent across 11 buildings

After: Uniform, restored finish across the entire portfolio
After

After: Uniform, restored finish across the entire portfolio

The Challenge

A regional property management firm was running 11 buildings with 11 different floor care vendors — or none at all. Floor conditions ranged from acceptable to severely degraded. When the firm's leadership walked properties with prospective tenants, inconsistent presentation was costing them deals. They needed one vendor who could bring every building to the same standard.

  • 11 buildings, 11 different vendors — no consistency
  • Severely degraded finish on 4 properties, no maintenance on 3 others
  • No standardized schedule or quality baseline across the portfolio
  • Inconsistent presentation hurting tenant acquisition

The SCSGroup Solution

SCSGroup conducted a condition assessment across all 11 properties and developed a tiered restoration plan — prioritizing the four most degraded buildings for immediate strip-and-wax restoration, then bringing the remaining properties into a unified maintenance cycle. We assigned a portfolio coordinator as the single point of contact for the management firm, standardized procedures across all sites, and built a rolling maintenance calendar that the property manager could track from one report.

  • Portfolio-wide condition assessment before any work began
  • Tiered restoration plan — worst buildings first
  • Strip-and-wax restoration on 4 severely degraded properties
  • Unified maintenance cycle across all 11 buildings
  • Single portfolio coordinator as point of contact
  • Monthly reporting and rolling maintenance calendar

Results

11Properties brought to uniform standard
1Point of contact for the entire portfolio
40%Reduction in per-building floor care cost
All 11 properties brought to a consistent presentation standard
Property manager eliminated 11 vendor relationships — replaced with one
Estimated 40% reduction in per-building floor care cost through consolidation
Two new tenant leases attributed to improved building presentation

Scope of Services

Portfolio-wide floor condition assessmentStrip and wax restoration (4 priority buildings)Scheduled burnishing and maintenance (all 11 buildings)Standardized floor care procedures across portfolioSingle-point portfolio coordinationMonthly performance reporting

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If your building has a problem we've solved before, we can solve it again — faster, because we already know what works. Schedule a site walkthrough and we'll tell you exactly what we'd do.

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